Introduction
At Trail Hura, we strive to deliver your outdoor and travel products quickly and safely. This Shipping Policy explains our delivery process, timelines, and conditions.
1. Order Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Standard delivery time within Pakistan: 3–7 business days after dispatch.
Remote or rural areas may take up to 10 business days for delivery.
Delivery times may vary due to factors beyond our control, such as weather, courier delays, or public holidays.
3. Shipping Charges
Standard shipping charges will be calculated and displayed at checkout.
Any promotional free shipping offers will be clearly mentioned on the website.
4. Cash on Delivery (COD)
We only offer Cash on Delivery as our payment method.
Please ensure you have the exact payment amount available upon delivery.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Delivery Issues
If your order is delayed beyond the estimated delivery time, please contact our support team at [email protected].
If a delivery attempt fails due to an incorrect address or unavailability of the customer, re-delivery charges may apply.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, notify us within 48 hours of receiving the package by emailing [email protected] with photos of the issue.
8. Contact Information
For any questions regarding shipping, please contact:
Email: [email protected]