At Trail Hura, we aim to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, our Return and Refund Policy outlines the steps and conditions for returning products.
1. Eligibility for Returns
You may request a return if:
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The product is defective, damaged, or incorrect.
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The request is made within 7 days of receiving your order.
2. Conditions for Returns
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Items must be unused, in their original packaging, and include all original tags and labels.
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Proof of purchase (invoice or receipt) is required.
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Items showing signs of use, damage caused by misuse, or missing parts will not be eligible for return.
3. Process for Returns
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To request a return, contact our customer support at [email protected] within 7 days of delivery.
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Include your order number, reason for return, and any supporting images (if the item is defective or incorrect).
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Our team will review your request and provide further instructions.
4. Refunds
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Refunds will be issued only for approved returns.
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Refund processing may take 5–7 business days after the returned product reaches us.
5. Non-Returnable Items
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Items purchased during clearance or special promotions.
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Personal care items and perishable goods.
6. Exchanges
We can offer a replacement for defective or incorrect items if stock is available.
7. Contact Information
For questions regarding this policy, please contact:
Email: [email protected]